Question 1

When will the NTS-1 / NTS-2 Conversion Kits be available?

Accepted Answer

Thanks for your interest in our NTS-1 / NTS-2 Conversion Kits! We regularly release these conversion kits through product drops every few weeks. To ensure you never miss an opportunity to grab one, we highly recommend signing up for our DROP ALERT notifications. NOTE: NTS-1 MK1 kit is officially DISCONTINUED. NTS-1 MK2 kit is in the works! Stay tuned - we do want to mention that this is a side project for us, we are working on it but there is no ETA on when things will be finished. Could be 3 months, could be 12, cheers!

Question 2

How do DROP ALERTS work?

Accepted Answer

When you subscribe to DROP ALERTS, you'll get an email a few days before the product drop, including the date and time. Be sure to check your junk or spam box just in case. Keep an eye on the email picture for a sneak peek of what's coming!

When we announce the drop details,  the website gets updated with a countdown to the drop.

On DROP DAY, the website landing page will show  a link to make a purchase from Reverb.com.

Question 3

Where do you ship?

Accepted Answer

We offer FREE shipping to the domestic United States and discounted shipping to the following countries: Africa ($30), South America ($30), Oceania ($32), Asia ($25), Europe (Non-EU) ($25), European Union ($20), Canada ($16). Let us know if you'd like us to add additional countries.

Question 4

Do I have to solder anything?

Accepted Answer

Our conversion kits are designed to be plug and play, making the installation process seamless. No soldering is required. All you need to do is plug in the attached TRS cables and connect the provided power supply to your rack's busboard.

A PDF and VIDEO installation guide are included.

Question 5

Are you on Modulargrid.net?

Accepted Answer

Absolutely!
NTS-1 
NTS-2

Question 6

How do I reach customer support?

Accepted Answer

Experiencing any issues with your conversion kit? Reach out to us at helloisogrid@gmail.com for dedicated customer support.

Please note that our customer support is exclusively available for customers who currently own a conversion kit and require assistance. Kindly be advised that all other emails will not be addressed. We look forward to helping you with your conversion kit inquiries!

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Frequently asked questions